Returns Policy

FacePrint Refund Terms & Conditions

At FacePrint we are committed to customer satisfaction. It is with this in mind that if your product does not meet your quality expectations, we will gladly reprint your order.

To be eligible for a reprint, please contact our Customer Returns Representative on 087 8022 693, within 3 days of receiving your product. The complete order would need to be returned to FacePrint within 10 days of delivery. The customer is responsible for the return delivery costs.

Please note however that we cannot be held liable for any errors in the creation of the artwork (document); review your content for spelling errors, typo’s, design flaws and low resolution graphics, before approving your order.

Please Note: We strongly recommend customers to review their order and confirmation emails and contact a service representative immediately with any errors.

In the unlikely event that a reprint is not suitable, and a refund is requested, please stating why a reprint will not be satisfactory. If a refund is passed, only the print price will be refunded, delivery charges will remain for the customer account. All goods would need to be delivered to Faceprint within 10 days of delivery to qualify.

We guarantee our print quality.

If you are unhappy with your finished product, please take the following steps:

  • Take pictures showing the consistent nature of the defect, meaning it occurs more than once in the order.
  • Send the pictures to us via email at or contact your sales representative.
    We will evaluate the defect and respond within one business day.

If the product is deemed defective and it is a FacePrint error, we will reprint the order and ship it at our expense. If the product is not deemed defective or if the defect was apparent during proofing, FacePrint may at our discretion issue store credit or offer a reprint. All sales are final, and full refunds are only offered at the manager’s discretion.

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